Customer Onboarding Audit
Get a comprehensive customer onboarding audit. This audit identifies your current CX issues and comes with very actionable steps to improve your KPIs fast.
Ready to improve your onboarding?
What You Get
We go through your company's onboarding process and deliver the following assets and reports.
Map of Touchpoints
We document all the places your sales, marketing, support, and product teams engage users throughout the process and deliver it as a simple map.
List of Optimizations
We create lists of every major friction point and give recommendations on what to change to improve conversion, adoption, and overall experience.
Competitive Analysis
We have an option where we'll run onboarding analysis of your competitors so you know how you stack up and what you need to improve to stay competitive.
*If you’d like to look at revamping your customer experience as a whole, we recommend signing up for the complete program.